Contact

Product and billing

For a question about the workspace, a charge, or access, sign in and use Help, or email support@coocall.ai. Include the workspace email. For a charge, include the payment id shown on Billing. We aim to reply within one business day.

Do not send passwords, one-time codes, authenticator secrets, or full card numbers.

Privacy and deletion

Export and deletion steps are on the data deletion page. The categories of data we hold are in the privacy notice.

Grievance officer

Complaints about the service, a charge, or personal information can be sent to the grievance officer. This is the contact Coocall publishes for the Consumer Protection (E-Commerce) Rules, 2020, and for privacy grievances.

Grievance Officer: Neeraj Goswami. Write to support@coocall.ai. Use the subject “Grievance” and include the workspace email, what happened, and any Razorpay payment id.

We acknowledge a complaint within 48 hours and aim to resolve a consumer complaint within one month of receiving it. A privacy or deletion request is completed within 30 days after we have verified the requester, and in any case within 90 days, except for records the law requires Code24x7 Private Limited to keep.

These timelines follow the Consumer Protection (E-Commerce) Rules, 2020, and the grievance practice in the Digital Personal Data Protection Act, 2023. Mandatory rights under the law of India still apply where a contract cannot remove them.