Delete your data

Coocall is provided by Code24x7 Private Limited, CIN U72900BR2021PTC050449, GSTIN 10AAJCC2786R1Z6. Registered office: House No-6, M/S Code24x7 Private Limited, Near Baji Pul, Banjaria, Sundarpur, Sakra, Muzaffarpur, Bihar, 843102, India. These pages were last updated on 28 September 2026. Questions go to support@coocall.ai.

You can ask us to export or delete personal information. A statement that deletion is possible is not the whole of the process. Use the steps below. The same steps are published at /data-deletion, which is the data-deletion instructions URL for our Meta app.

1. Email support@coocall.ai from the workspace email, or use the Contact page. Subject: “Data deletion” or “Data export”.
2. Include the workspace email, whether you want an export or deletion, and whether a WhatsApp or Meta account is connected. If you are the person who was called or messaged, name the business and the phone number they used.
3. We may ask you to confirm you control that email or that phone number before we delete anything.
4. For a workspace you own, we then delete the account, call recordings and transcripts, leads, WhatsApp messages, media, and contacts, and we disconnect the stored Meta token. Billing and tax records stay for the period the law requires.
5. If you only want the Meta connection removed, disconnect WhatsApp under Connect WhatsApp, or say that in the email. We delete the token and ask Meta to stop webhooks. Your WhatsApp account in Meta Business Suite remains yours.
6. If a business using Coocall called or messaged you, contact that business first. They control the campaign and the inbox. If you write to us, we will forward the request to the workspace that holds the record, or delete the record where we are the party holding it.
7. We complete a verified request within 30 days and email you when it is done. Meta, your carrier, Razorpay, and Google keep their own copies under their policies. Deleting data here does not delete those copies.

The full policy is on the privacy policy page.